Terms of Service

TERMS OF SERVICE – SELUNO

Effective Date: 19th April 2026

Welcome to SELUNO. By accessing our website at https://seluno.in ("Website"), purchasing our products, or using any of our services, you agree to be bound by these Terms of Service (“Terms”). We encourage you to review them carefully.

1. Acceptance of Terms

By accessing or using this Website, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Cancellation, and Refund Policy. If you do not agree, please discontinue use immediately.

2. Eligibility

You must be at least 18 years of age or accessing the Website under the supervision of a legal guardian. By using this Website, you represent that you meet this requirement.

3. Product Information & Disclaimer

We strive to display product details, colors, and designs as accurately as possible.
Due to screen variations and handcrafted/artistic elements, slight differences may occur.
Such variations shall not be considered defects.

4. Orders & Payments

4.1 Pricing

All prices are listed in INR.
Prices may be inclusive/exclusive of taxes as specified.
Seluno reserves the right to modify pricing without prior notice.

4.2 Payment Methods

Payments are processed through secure third-party gateways including Razorpay and Shopify-integrated providers.
Accepted methods include UPI, credit/debit cards, net banking, and wallets.

4.3 Payment Security

Seluno does not store sensitive payment information such as card details, CVV, or UPI credentials.
Transactions are encrypted and processed through PCI-DSS compliant systems.

4.4 Order Confirmation

Orders are confirmed only after successful payment authorization.
We reserve the right to cancel orders due to:
- Pricing errors
- Inventory issues
- Suspected fraudulent activity

5. Shipping & Delivery

We ship across India.
Estimated delivery timeline: 5–7 working days.
Delays due to logistics, force majeure, or external factors are beyond our control.
Ownership and risk transfer to the customer upon delivery.

6. Returns, Refunds & Exchanges

Returns/refunds are governed by our Refund Policy.
Products must be unused, unwashed, and returned in original packaging with tags.
Certain categories (e.g., customized, sale, or intimate wear) may be non-returnable.
Seluno reserves the right to approve or reject requests after inspection.

7. Intellectual Property

All designs, artwork, prints, logos, content, and brand elements are the exclusive property of Seluno. Unauthorized use, reproduction, or commercial exploitation is strictly prohibited.

8. User Conduct

You agree not to:

Use the Website for unlawful purposes
Violate intellectual property rights
Distribute malicious code or attempt to breach security
Engage in abusive, fraudulent, or harmful behavior

Violation may result in account suspension or legal action.

9. Limitation of Liability

To the maximum extent permitted by law, Seluno shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunities
Delays caused by logistics partners or payment gateways

10. Indemnification

You agree to indemnify and hold harmless Seluno, its owners, affiliates, and employees from any claims, liabilities, damages, or expenses arising from:

Your use of the Website
Breach of these Terms
Violation of any law or third-party rights

11. Third-Party Services

The Website may include integrations or links to third-party services (e.g., payment gateways, logistics partners).
Seluno is not responsible for the policies, performance, or actions of such third parties.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy. By using the Website, you consent to such data practices.

13. Force Majeure

Seluno shall not be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, strikes, pandemics, or system failures.