Return and Exchange

RETURN & EXCHANGE POLICY – SELUNO

At Seluno, we strive to ensure a seamless customer experience. Please review this policy carefully before placing your order.

1. Customer Support & Issue Reporting

For any order-related concerns, you must notify us by contacting:

Email: hello@seluno.in

Your email must include:

  • Order Number
  • Clear images/videos of the product (showing the issue)
  • Brief description of the concern

Incomplete requests may not be eligible for review.

Our support team will assess your request and guide you through the next steps.

2. Eligibility for Returns & Refunds

Refunds/replacements will be considered only under the following conditions:

  • Incorrect product delivered
  • Returns are accepted within 7 days of the delivery date.
  • Product received in a damaged or defective condition

All requests are subject to verification and approval by Seluno.

3. Non-Eligible Scenarios

Refunds/returns will not be accepted in the following cases:

  • Size or fit issues
  • Minor color variations (due to screen/display differences or handcrafted nature)
  • Change of mind or preference
  • Products used, washed, or altered
  • Requests raised after 7 days of delivery

4. Exchange and Return Process

  • If approved, customers must ship the product back in its original condition, packaging, and tags intact.
  • Returns and size exchanges are accepted within 7 days of delivery.
  • Returns are accepted within 7 days of the delivery date.
  • Exchanges are accepted within 7 days of the delivery date.
  • Seluno reserves the right to reject returns that do not meet quality standards upon inspection.

5. Refund Process

  • Refunds are applicable only for approved return cases.
  • Once the returned product passes quality inspection, the refund will be initiated within 5–7 business days.
  • The amount will be credited to the original payment method.

6. Payment Gateway Timelines (Razorpay Compliance)

  • Refund timelines may vary depending on your bank/payment provider.
  • Typically:
    • UPI: 2–5 business days
    • Cards/Net Banking: 5–10 business days

Seluno is not responsible for delays caused by banking systems or payment gateways.

7. Fraud Prevention Clause

Seluno reserves the right to:

  • Refuse refunds in cases of suspected misuse or fraudulent claims
  • Request additional verification before approving any return/refund